At hann online, we take your privacy seriously. This Privacy Policy explains what personal information we collect from Filipino players, how we use it, and the steps we take to keep it safe. By using our platform, you agree to the practices described here.
Last updated: 2025. This policy applies to all registered members and visitors of hannonline.net in the Philippines.
When you register and use hann online, we collect personal information that is necessary to operate your account and deliver our services to you in the Philippines. This includes your full name, date of birth, contact details such as your email address and mobile number, and your registered payment information. We also collect technical data such as your device type, IP address, browser information, and session activity to help us maintain platform security and improve your experience. Identity verification documents may be requested to comply with applicable regulations and to confirm your eligibility to play. All information you provide must be accurate and kept up to date — you can update your details at any time through your account settings. We do not collect sensitive personal information beyond what is strictly required for account management, verification, and regulatory compliance.
The personal data we collect is used to create and manage your account, process deposits and withdrawals in Philippine Peso, verify your identity, and deliver the gaming and betting services you have signed up for. We also use your information to communicate with you about your account, send transaction confirmations, and provide customer support when you need it. Where you have opted in, we may send you promotional updates about offers available on the Promotion page — you can opt out of marketing communications at any time. Your data helps us detect and prevent fraud, money laundering, and other prohibited activities in line with our obligations under Philippine law. We analyse aggregated, anonymised usage data to improve platform performance and the overall player experience. We will never sell your personal information to third parties for their own marketing purposes.
hann online does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and technical infrastructure providers — but only to the extent necessary to deliver those services. All third-party partners we work with are contractually required to handle your data securely and in accordance with applicable data protection standards. We may also disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines when required to do so by law or in response to a valid legal request. In the event of a business transfer or merger, your data may be transferred as part of that transaction, and you will be notified in advance where required. We will never share your personal information with other gaming operators or marketing companies without your explicit consent. If you have concerns about how your data is shared, you can contact our support team through the details available in your account area.
We apply industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission, secure server infrastructure, and access controls that limit who within our organisation can view your information. Your account is protected by your login credentials, and we strongly encourage you to use a strong, unique password and to keep it confidential at all times. We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable laws and regulations in the Philippines, including anti-money laundering and record-keeping obligations. When your data is no longer required, it is securely deleted or anonymised in line with our internal data retention schedule. If you believe your account security has been compromised, please contact our support team immediately so we can take appropriate action. While we take every reasonable precaution, no online platform can guarantee absolute security, and you use the service at your own risk in this regard.
As a registered player based in the Philippines, you have rights over the personal data we hold about you, in accordance with applicable data protection legislation. You have the right to request access to your personal information, to ask us to correct any inaccuracies, and to request the deletion of your data where it is no longer necessary for us to retain it. You may also object to certain types of processing or request that we restrict how we use your data in specific circumstances. To exercise any of these rights, please contact our support team through your account — we will respond to all valid requests within a reasonable timeframe. Please note that some requests may be subject to legal limitations, for example where we are required to retain data for regulatory compliance purposes. We will always explain clearly if we are unable to fulfil a particular request and the reason why. Your rights are important to us, and we are committed to handling all data-related requests with care and transparency.
hann online uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players interact with our site. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytical cookies help us understand which features are most used and where we can improve the player experience — these are collected in aggregated, anonymised form and do not identify you personally. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites. By continuing to use hann online after being informed of our cookie practices, you consent to the use of cookies as described in this policy. If you have questions about how we use cookies, our FAQ page provides additional guidance.
We may update this Privacy Policy from time to time to reflect changes in our services, applicable laws in the Philippines, or the way we handle personal data. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered members through their account or registered contact details. We encourage you to review this page periodically so you are always aware of how your information is being handled. Continued use of hann online after any update to this policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact our support team to discuss your options. Previous versions of this policy are not retained for public access, so we recommend saving a copy if you wish to keep a record. Your trust is important to us, and we are committed to being transparent about how we manage your personal information at all times.
Platform highlights
Quick answers to what Filipino players most often ask about data and privacy on hann online.
Join hann online and enjoy a secure, mobile-first gaming experience built for Filipino players — with transparent data practices every step of the way.